Refund policy

Refund & Return Policy

At Family & Gifts, your satisfaction is important to us. We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Free Return Shipping: We provide free return shipping for all eligible returns. Customers are not responsible for return shipping costs when their return is approved.

No Restocking Fees: We do not charge restocking fees. Eligible returns qualify for a full refund of the returned item's purchase price.

Return Eligibility

To qualify for a return:

  • Your return must be requested within 30 days of receiving your order.

  • The item must be in its original condition, unworn or unused, with tags (if applicable), and in its original packaging.

  • You must provide your order number or proof of purchase.

How to Start a Return

  1. Contact Us: Email help@familyandgifts.com with your order number and return request.

  2. Return Approval: Our customer support team will review your request and provide instructions for the return.

  3. Free Return Shipping: Once your return is approved, we will arrange a return shipping method at no cost to you and provide the appropriate return destination and instructions.

  4. Send Your Return: Follow the provided instructions to return your item.

Important: Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

  • Eligible Returns: Free return shipping is provided for all approved eligible returns.

  • Damaged, Defective, or Incorrect Items: We cover return shipping costs for items that arrive damaged, defective, or incorrect.

  • Restocking Fees: No restocking fees are charged.

Customers will not be required to purchase return postage or have return shipping fees deducted from approved refunds.

Return Address

Our customer support team will provide the appropriate return address and shipping instructions after your return request has been approved.

Please do not send returns to our registered business address unless specifically instructed by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us promptly at help@familyandgifts.com so we can evaluate the issue and arrange an appropriate resolution.

We will cover return shipping costs for approved returns involving damaged, defective, or incorrect items.

Exceptions / Non-Returnable Items

Certain products are not eligible for standard returns, including:

  • Personalized or custom-made items, unless they arrive damaged, defective, or incorrect.

  • Perishable goods, such as food, flowers, or plants.

  • Personal care products that cannot be returned for hygiene reasons.

  • Hazardous materials, flammable liquids, or gases.

If you have questions about whether your item qualifies for a return, please contact us before initiating the return process.

These exceptions do not affect any rights you may have under applicable consumer protection laws.

Exchanges

If you would like a different item, the fastest way to proceed is to request a return of your original purchase and place a separate order for the new item once your return has been accepted.

Eligible returns qualify for free return shipping.

European Union — 14-Day Cooling-Off Period

If your order is delivered to an address within the European Union, you have the right to cancel or return your purchase within 14 days of delivery without providing a reason, subject to applicable legal exceptions.

To exercise this right, contact us at help@familyandgifts.com.

We provide free return shipping for eligible returns. Your statutory consumer rights remain unaffected by this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method within 10 business days.

  • No restocking fees or return shipping charges will be deducted from your approved refund.

  • Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at help@familyandgifts.com.

Contact Information

Business Name: Family & Gifts

Legal Business Entity: COSRIC LLC

Registered Business Address: 16192 Coastal Highway, Lewes, DE 19958, United States

Customer Support Email: help@familyandgifts.com

Phone: +1 302-585-3251

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)

The registered business address is provided for business identification and is not a designated product-return address. Approved returns must follow the return instructions provided by our support team.