Welcome to Family and Gifts!
We are a leading online retailer of custom-made name necklaces and jewelry. Our passion is to create unique and meaningful pieces of jewelry that tell a story and reflect your personal style.
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I Love You More Than - Personalized Love Bracelet Gift
Regular price From $49.98 USDRegular priceUnit price per$99.99 USDSale price From $49.98 USDSale -
Always Keep Me In Your Heart - Infinity Love Bracelet
Regular price From $59.98 USDRegular priceUnit price per$99.98 USDSale price From $59.98 USDSale -
To My Strong and Wonderful Son - Cuban Chain
Regular price From $59.98 USDRegular priceUnit price per$99.98 USDSale price From $59.98 USDSale -
Granddaughter - Always Keep Me In Your Heart - Infinity Love Bracelet
Regular price From $59.98 USDRegular priceUnit price per$99.98 USDSale price From $59.98 USDSale -
My Baby Girl - Custom Name Necklace
Regular price From $49.95 USDRegular priceUnit price per$79.90 USDSale price From $49.95 USDSale -
My Baby Girl - Acrylic Plaque (Mom - Daughter)
Regular price From $49.97 USDRegular priceUnit price per$79.90 USDSale price From $49.97 USDSale -
My Man - Last Everything - Personalized Cuban Link Chain
Regular price From $59.95 USDRegular priceUnit price per$119.95 USDSale price From $59.95 USDSale -
My Baby Girl - Custom Name Necklace
Regular price From $44.95 USDRegular priceUnit price per$79.90 USDSale price From $44.95 USDSale -
To My Soulmate - Your Last Everything
Regular price From $59.95 USDRegular priceUnit price per$119.90 USDSale price From $59.95 USDSale -
[Almost Sold Out] - Anniversary Personalized Gift
Regular price From $49.97 USDRegular priceUnit price per$79.90 USDSale price From $49.97 USDSale -
Dad - Daughter - Always Keep Me In Your Heart - Infinity Love Bracelet
Regular price From $59.98 USDRegular priceUnit price per$99.98 USDSale price From $59.98 USDSale -
[Almost Sold Out] - Personalized Anniversary Love Gift
Regular price From $49.98 USDRegular priceUnit price per$79.90 USDSale price From $49.98 USDSale
FAQs
Shipping
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
Which carrier do you use?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
How long does it take to arrive?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following timeframe:
- USA - Within 2-5 business days
- Canada - Within 4-7 business days
- Western Europe - Within 5-7 business days
- Australia/NZ - Within 5-10 business days
- Rest of the World - Within 5-12 business days
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
I didn't recieve my order
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
What about customs fees?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If fees are charged by customs, they are payable by the recipient.
Shipping Insurance
Shipping insurance is offered at checkout. It's provided by Route. Route will contact you with all insurance info and terms via email.
Route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.
If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com
Please note - shipping insurance is non-refundable once your order has shipped.
Can I cancel my order?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
My item is damaged/incorrect
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
Can I return my purchase?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.