FAQs
Frequently Asked Questions
What currency are the prices displayed in?
All prices on Family & Gifts are shown in USD — United States Dollars.
Is shipping free?
Yes, we offer free worldwide shipping on most items.
For some items or special offers, free shipping may only be available when your order value is over $120. Any shipping charges, if applicable, will be clearly shown at checkout before you place your order.
I just placed an order — when will it ship?
Most orders are processed within 1–3 business days after the order is placed.
Personalized or made-to-order items may require additional processing time before shipment. If this applies, it will be mentioned on the product page or during checkout.
Once your order ships, you will receive a tracking number by email when tracking becomes available.
How long does shipping take?
After your order has been processed and shipped, estimated delivery times are:
United States: 6–8 business days
Canada: 6–8 business days
United Kingdom: 6–8 business days
Australia: 6–8 business days
Rest of World: 7–10 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, holidays, incorrect shipping information, or other circumstances outside our control.
Why is my order being shipped in different packages?
If your order includes multiple items, they may be shipped separately depending on product availability and fulfillment location.
This helps us deliver your items as quickly as possible instead of holding your full order until every item is ready to ship.
You may receive separate tracking numbers if your order ships in multiple packages.
I haven’t received my tracking number. What should I do?
Tracking information is usually sent by email after your order has been processed and shipped.
If you have not received tracking information after 5 business days, please contact us at:
Please include your order number so our support team can help you faster.
I entered an incorrect address — what should I do?
If you entered an incorrect shipping address, please contact us as soon as possible at:
Please include your order number and the correct shipping address.
We will do our best to update your address before the order is processed or shipped. However, we cannot guarantee address changes once the order has already been processed, personalized, or shipped.
Family & Gifts is not responsible for orders delivered to an incorrect address provided by the customer.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us quickly at:
We begin processing orders as soon as possible after they are placed. We will do our best to help, but cancellations or changes may not be possible if your order has already been processed, personalized, or shipped.
I’m not fully satisfied with my order. Can I return it?
Yes. We accept return requests within 30 days after your order is delivered.
To be eligible for a return, the item must be unused, unworn, in the same condition you received it, and in its original packaging.
To request a return, please contact us at:
Please include your order number and the reason for your return request.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
What if my item arrives damaged, defective, or incorrect?
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at:
Please include:
- Your order number
- A clear photo or video of the item
- A short explanation of the issue
Once reviewed, we will help resolve the issue by offering a replacement, refund, or another suitable solution depending on the situation.
Can personalized or custom items be returned?
Some personalized or custom-made items may not be eligible for return unless they arrive damaged, defective, or incorrect.
This includes items made with custom names, dates, messages, or other personalized details.
If there is an issue with your personalized item, please contact us and we will review it carefully.
Will I be charged customs, duties, or taxes?
Depending on your country, your order may be subject to import duties, taxes, or customs fees.
These charges are determined by your local customs office and are the customer’s responsibility.
We are not responsible for delays caused by customs processing.
I have a question that wasn’t answered here. Can you help?
Absolutely. Please contact us at:
To receive a faster response, please include your order number and clearly describe your question or issue.
Support hours: Monday–Saturday, 11:00 AM–11:00 PM EST