Privacy policy

Privacy Policy

This Privacy Policy describes how familyandgifts.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at help@familyandgifts.com or by mail using the details provided below:

16192 Coastal Hwy, Lewes, DE, US


Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

Device Information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations; communicate with you; screen orders for potential risk or fraud; and, in line with your preferences, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify.

  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.


Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.


Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or otherwise protect our rights.


Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. Learn more here: https://www.google.com/intl/en/policies/privacy/ You can also opt out here: https://tools.google.com/dlpage/gaoptout

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is collected directly, and some via cookies or similar technologies.

  • We use Shopify Audiences to help show ads to potential customers on other websites. Shopify may use information such as your purchase history and email to show you relevant offers.

For more information about how targeted advertising works, visit the Network Advertising Initiative (NAI): https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Opt-out options:

You can also opt out of some of these services through the Digital Advertising Alliance’s opt-out portal: https://optout.aboutads.info/.


Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you up to date on new products, services, and offers.


Lawful Basis

Pursuant to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent

  • The performance of the contract between you and the Site

  • Compliance with our legal obligations

  • To protect your vital interests

  • To perform a task carried out in the public interest

  • For our legitimate interests, which do not override your fundamental rights and freedoms


Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.


Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (including profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Examples include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions (persists for a few hours).

  • Temporary blacklist of credit cards associated with blacklisted IP addresses (persists for a few days).


Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (CCPA).


Your Rights

GDPR

If you are a resident of the EEA, you have the right to access, correct, update, or erase your Personal Information, or to port it to a new service. Please contact us using the contact details above.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe (including to Canada and the United States).
Learn more about data transfers and GDPR compliance here: Shopify’s GDPR Whitepaper

CCPA

If you are a resident of California, you have the right to access, correct, update, or erase your Personal Information, and to port it to a new service.
To exercise these rights, please contact us using the details above.
If you would like to designate an authorized agent to submit requests on your behalf, please contact us at the same address.

 

Cookies

A cookie is a small amount of information downloaded to your device when you visit our Site. We use several types of cookies — functional, performance, advertising, and social media or content cookies — to improve your browsing experience and provide our services.

Full list of Shopify cookies: https://www.shopify.com/legal/cookies

(List of cookies and durations remain unchanged from your version — all valid.)

You can manage or block cookies via your browser settings. Visit www.allaboutcookies.org for more information.



SMS / MMS TEXT MESSAGE MARKETING PROGRAM PRIVACY POLICY


Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. 


WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.


Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.


California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
Contact us at the following address to make a request:


COSRIC LLC (DBA: Family and Gifts)
16192 Coastal Highway, Lewes, DE 19958
help@familyandgifts.com

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.


Complaints

If you would like to make a complaint, please contact us by e-mail or by mail using the details under “Contact” above.

If you are not satisfied with our response to your complaint, you may lodge your complaint with the relevant data protection authority at:
16192 Coastal Hwy, Lewes, DE, US