Payment Policy

Thank you for choosing  Love Letters! This Payment Policy describes how we accept payments, when your card is charged, security measures, and related guidelines. Please read it carefully before placing an order.

Accepted Payment Methods

We offer a variety of secure and convenient payment options to suit your needs. These may include:

  • Credit / Debit Cards (Visa, Mastercard, American Express, Discover)
  • Digital Wallets (Apple Pay, Google Pay)
  • PayPal
  • Shop Pay 

When Your Payment Is Charged

  • At the time of purchase: Once you confirm your order and complete checkout, we will authorize and charge your payment method immediately (or within a short period thereafter).
  • Pending Authorization: In some cases, your bank or card issuer may hold a temporary authorization until final settlement (this is standard for many merchants).
  • Currency & Conversion: All payments are processed in the currency displayed at checkout. If your card is denominated in another currency, your card issuer may apply a foreign transaction conversion fee (if applicable).

Payment Security & Fraud Protection

  • We use industry-standard encryption (SSL/TLS) to protect your payment data during the checkout process.
  • We comply with Payment Card Industry Data Security Standard (PCI DSS) rules and guidelines (or equivalent in your region).
  • We may perform additional checks or require verification (e.g. billing address verification, OTP/2FA) to prevent fraud.
  • If your bank or card issuer declines or requests additional verification, you may need to contact them or choose a different payment method.

Disputes & Chargebacks

  • If you have an issue with your order or believe there is an error, please contact us first so we can assist.
  • Initiating a chargeback or dispute with your payment provider may delay resolution and may require additional documentation from you and from us.
  • Repeated unwarranted chargebacks may result in the suspension of future orders from your account.

If you have any questions or concerns about payment, please contact our support team via email or phone help@familyandgifts.com Or +1 302-585-3251 Contact Details:

Business Name: Family and Gifts

Address: 16192 Coastal Highway, Lewes, DE 19958, US

Email: help@familyandgifts.com 

Phone: +1 855-773-0912

Support: Available Monday–Friday, 9:00 AM – 5:00 PM (PST)